Frequently Asked Questions
What type of documents are supported?
Websites, plain text, and files like .pdf, .docx, .txt. Need something else? Email Support@Marseil.ai. For Google Docs, export as pdf or upload to a public website and crawl that instead.
Where is the document stored?
Embeddings live in Pinecone (hosted in the US region). Uploaded files go to Cloudflare R2.
What are messages?
A message is one exchange between a user and the agent. A conversation can have any number of messages.
How do I chat with my documents?
Once your documents are uploaded, go to Project → Chat with Agent and start typing. You can also create a shareable link and send it to anyone.
What are credits and how are they calculated?
Each time the agent generates an answer, it uses one credit. You can track usage in the project analytics.
Do unused credits roll over to the next month?
No. Credits reset at the start of each billing cycle to your plan’s allowance (1,000 for Basic, 5,000 for Professional, 12,000 for Ultimate).
Are there any rate limits?
Yes. Chat API endpoints are rate limited per project. If you hit one, wait a moment and try again.
What happens if I run out of credits?
You still get unlimited text search (depending on your plan), but no more AI answers until you upgrade or your cycle resets.
Are you using OpenAI and can I choose the model?
Marseil uses OpenAI-compatible LLM providers. Model selection is managed server-side. The platform runs a primary/fallback setup for reliability.
Which languages are supported?
Whatever the underlying model supports, which is over 50 languages. Upload a document in that language to test. To get answers in a specific language, set the default prompt in your project settings.
Do you provide refunds?
No. You can cancel anytime and won’t be charged for the next billing cycle. Start with a smaller plan if you want to test first.
I don’t like the answer, can I suggest a better one?
Go to Chat History and click Suggest answer at the top of the page.
Is there custom pricing or special discounts?
Email Support@Marseil.ai with your use case and we’ll work something out.
How can I reach support?
Email: Support@Marseil.ai